Our Shop Policies

Shipping/Payment Policies

We ship orders at the first available delivery time after receipt of payment, usually within 24 hours.  When payment is made by E-check in lieu of Instant Payment via Paypal, shipment will be delayed until the payment clears. This is usually four business days.We accept Credit Cards (Visa & Mastercard) and Paypal on our website. We will also take your check through the mail. We will ship your order after money is received and clears our accounts. Order confirmation email will contain the mailing address where you should send your payment.

Shipping Methods

We use the following delivery services:

  • USPS Priority Mail
  • USPS First Class 
  • UPS

Shipping and Handling Charges

We charge for actual shipping based on the weight. We are a small business and don’t get bulk pricing, but we do only charge you what it costs us to send out your order.

Returns

Purchases of SALE items and Knitting Patterns are final and not eligible for return. Returns on all other eligible products may be arranged within 30 days of purchase and are subject to approval by Knitting Notions. 

We will be glad to work it out with you. We want you to be happy with your purchase. Shipping charges are not refunded unless the exchange or refund is due to a defect in the item, or was otherwise due to an error on our part. 

For yarns: As above, please contact us first and let us know you reason for requesting the exchange or return. We will arrange for exchanges or refunds on a case by case basis. In order for Knitting Notions to agree to a refund or exchange, yarn should be in unused condition. Only full measure skeins are to be accepted. 

You may submit the order and product information along with the reason for your return via email to knittingnotions@gmail.com or by phone or text to 615-585-1077.  

Privacy

 

We don’t share our customer list or newsletter signup list with any third-parties. You are invited to join our email newsletter list if you would like to receive occasional updates and news from us. You have the option to unsubscribe at any time. 

You may be assured that your credit card orders are processed securely on our website. We take all necessary steps to insure card security and PCI compliance in our software and servers. We do not store your credit card information on our server. We take your trust in our security very seriously and appreciate your patronage. Please call or contact us if you need assistance or to report problems. Email us at catherine@knittingnotions.com or 615-585-1077